K7 (5a) – To a decent price. Price doesn’t mean that much for us.
K7 (1a) – We do not look that much at price, (but competence and continuity. Likely to do with this company to be a small and quite specialised company, that demands special things. ) [[K9 (1d) – (And quality and progress.) Progress more than price actually. ]]
K9 (4) – In a working process, (For example) for reaching the optimal roundabout. There are several parallel processes intern process at the consultant’s, one intern process at us, one process with the consultant and us, and one external process. In this work it is very good if we could follow the decisions reasoning throughout the process, towards the final product.
Reasoning.
R1 (5) – Tell them if they are at the wrong way. Also from the start, if give them a direction they can believe in.
R4 (1a) – And gives the customers different options, and make them understand the
consequences for each choice. And then we need to do it, unless it is beyond our professional standards.
R4 (1a) – Tell them (the customers) a briefly estimate on what the different elements of the contracts will cost.
R4 (4) – A cross point in today. Between energy efficiency and energy use of ventilation and a good in-door climate. Explain the consequences for the customer
R5 (1a) – Participate to create something.
K2 (1b) – Listen to things, ideas and thoughts, because I have got a lot of ideas and thoughts.
But it not always my thoughts are realisable. But to put the thoughts together with consultants, that actually can calculate and consider it. That is incredibly useful.
K2 (2) – The consultant need to sell something to me, which I can believe in. Why shall we choose this solution? Come up with solutions he believes in, and stories of why we should choose them.
K2 (3b) – A good argumentation and reasoning for the solutions, are likely to sell in a good relation. And I will call him the next time.
K2 (4) – That the consultant is able to be a part of a discussion around solutions. Able to see it from the other parties angels. Being open for ideas and thoughts are very important. It should be to-ways communication.
K3 (5a) – (You must know the technical area,) and answer easy and neat on it.
K8 (2a) – The consultants understand and give constructive feedback on what the contractors developer and other stakeholders are saying about the project.
K8 (3a) – I believe it is very important that consultants that give feedback. Both positive and constructive negative feedback. This is important for us to learn as well.
K8 (1b) – Consultants that are good at explaining why things are done. Those who are working with the demanding cases take the time necessarily to understand how the different parts are thought through.
K8 (1b) – Important that the consultants ask critical questions on why we do what we have done.
K9 (1b) – Be clear on the best solution, even though we disagree.
K9 (1b) –Be one step ahead and describe the effect and consequences of different decisions for the economy and progress.
K9 (3a) – A consultant that are polite, and don’t use to much technical terms in case of different subject area,
Responsiveness.
R2 (5) – Deliver and be in time
R3 (1a) – Deliver in time. Precise in delivery and deliver what are requested.
R3 (3) – Deliver in time.
R3 (5) – Try to deliver when the customer expect it. Within a reasonable time.
R5 (1a) – Progress on the deliverables. And the time limit.
R5 (3a) – Do what you said you going to do. Meet the deadlines. In case deadline cannot be met, say it long time in prior.
R5 (2) – This can be internal factors. Other on-going projects can take up time from other projects. And often we are saying that the customer that are pushing in the most are getting the most. This is both internal and external.
K1 (1a) – That is quick feedback, (…)
K1 (1b) – No, nothing but that they should not use more time the necessarily.
K1 (1b) – That we receives the drawing material that we need constantly. And a delivery at the agreed time.
K1 (3a) – Get the material that we have ordered and requested. As fast as possible, to the lowest cost.
K1 (3a) – In large projects on-going for several months, it is very important to have good relations, and that the chemistry between the persons are in order. And the most important is that the core product is delivered to the correct time. And within the expected expenses.
K5i (1a) – From project start I have got a wish that I will get something delivered within a certain time. And that it have been delivered at the right time.
K5i (5a) – To deliver the product within the agreed time.
K6 (5) – Consultant that be there quickly if something urgent is needed in the on going project.
K8 (4a) – Quick deliveries in case of unpredicted happenings. The machines are often standing still if things are changing, and we are waiting on a new solution.
K11 (3a) – The consultants are doing what they promise. Good quality. At the right time.
K11 (5) – Delivering things as promised according to the scheduled plan. Important that deadlines are obeyed.
K12 (5a) – It is the progress of the project. Speed. That the consultants are fast.
K7 (5a) – Delivery in scheduled time are prioritised.
K9 (1d) – (And quality) and progress. Progress more than price actually.
K10 (1a) – That the consultants have got capacity to deliver
K1 (4a) – In a situation where two consultants are equal in delivering the product on time and costs, how do you differ them: Often on capacity, and if they are equal it is like he is on top of the phone list. But it is seldom we put two companies up against each other like that.
Accessibility.
K4i (1b) – Really important that, even if you don’t have time, to talk abut things. Maybe not now. For instance in two weeks. Not just put down the bar, and say they don’t have time.
K8 (2a) – The consultants need to be accessible, which they often are.
K12 (1a) – Availability. Often the consultant you engage have got other projects as well. And which leads to a lower availability, in the case of answering on phones, e-mails and on site visits.
K10 (3a) The consultants are available. Literally (Egentlig), all the time. Even though it is difficult, and since they only are humans. Availability is important for a good cooperation.
That they return your call, and answer as fast possible when you’re requesting Physical meetings.
R4 (1b) – Extra audits, of the technical operating systems in the building after it is finished.
K2 (1b) – The importance of the consultants participating in meetings, and special meetings.
Because solutions are often discussed over the table, which is not always as easy via e-mail or telephone.
K2 (5b) – I would appreciate if the consultants actually came to the site, to check up on the construction. Talked with the handcrafters, to check up if the different calculations and projected elements, actually worked in practice. Then they would get some experience on what worked and not, and why it did not work. Exchange of experiences.
K2 (5b) – And he is out and looking. And I like that. Dig a bit and put on the rain boots, and raincoat and. That is important. Because then he know a little bit on what it is all about. And then he is willing to take it a bit further for the calculations, for the estimates. And listen to others. That is incredibly important.
K8 (2a) – I believe inspections at the site are important.
K10 (3a) – In a case of disagreements the consultant should suggest a physical meeting in order to straight things out and clear the misunderstandments , since e-mails quickly can get misunderstood. Often they would like to get paid for it, but if both parties are to blame they should not bill for it.
K12 (1b) –Follow up the projects in the field. A higher degree of proactivity in terms of the production on the construction site. Out at the construction site in order to see what have been drawn and what we are talking about.
K12 (3a) – Personal contact at the construction site is important. It is easier to make them responsible/interested. E-mail and telephone will not give sufficient closeness.