Adaptation.
R1 (5) – Different customers have different demands. Luckily. Have plans, and follow the plans, and deliver at time have become very important. In order to answer on technical measurable parameters.
R2 (1c) –Trying to think a lot of what the customer want, and what that would benefit them.
K1 (5a) – If we (contractor) see that what have drawn and projected, is not possible to do in real life. Then they (consultants) must be amenable (lydhør) towards the contractor and realise that this was a bad solution. We are re-projecting the solution I cooperation with the
contractor, in accordance to what the contractor wants.
K6 (1d) – A consultant that can adjust to our organisation, so everyone are working towards the same goal.
Understanding the customer needs.
R1 (3a) – How you communicate and understand each other from the very first day does matter. A mutual understanding of the project makes it much easier to reach the agreed targets.
R1 (4) – The ability to understand the customers overall business. And take the little part as the project represents, in to the overall surroundings. Understand the overall value chain. This
is more important the longer lasting the project is. I was chosen by this specific customer, because I knew the company and their purpose from earlier experiences.
R2 (3) – The customers feel that we understand what they actually need.
R3 (2) – We have often got short agreed deadlines and frequent meetings, so we know what they are expecting.
R4 (1a) – Solve the assignment the way the customer wants. But since we are the experts, we need to tell the customer what he actually needs in terms of energy, environmental etc. in order to keep operating expenses low.
K2 (5b) – XX is kind of a perfect consultant: Humble, at the construction site, trustworthy when he speaks. He has got. Sells stories that we believe in. And when he receives input, you can tell he is considering them. Even though he might have other meanings.
K3 (1d) – That the consultant is helping us with the problem formulation and the answers.
Not only delivers a kilogram of meat, when we ask for it.
K3 (1a) – It is important that the consultant understands the assignments, and makes a good and neat description of it. We have a broad subject specter and many employees, and we don’t have the knowledge about everything, so the consultant shall know what we ask for, and not ask for. In other words, understand what lies underneath and define a bit of the task him self, and then answer it.
K5i (3) – If the person understands the task, and expresses that he understands it.
K5i (1c) – If the consultant does not grasp the assignment, and starts at the wrong part. Uses his effort on wrong elements. That can happen, but cannot come up with concrete examples.
K6 (5) – Quickly understands what the problem is.
K10 (3a) K10 (5) - And come up with suggestions that are outside of what we actually are asking for. At least in larger projects.
K11 (1a) – Never answer precise on what I Ask, but present ideas, that can make it cheaper and faster accomplished.
K13 (1c) – The ability to see what the customer need, even though the customer defines
K13 (4) – Consultants see the needs that I am not able to ask for. If I knew everything, I would not use them. We use consultants on fields outside of our core competences.
K13 (5) – Get what I want, without having specified it in the order. It don’t always I know what I want, when using a consultant. In order to be completely satisfied, I need to be left with something that makes me feel added value.
Understanding the overall surroundings.
R2 (4) – That we are having a broad horizontal, and thinks outside from our subject area, and include other subject areas represented in the company. I believe the customers will think that as valuable.
K2 (1c) – It is to combine the solutions and put everything together, and come up with a complete good solution.
K2 (5b) – And it’s this with the coordination. You need to see the value of all the factors, coordination is incredibly important.
K2 (5b) – And he needs to be able to se the value of what comes from others.
K4i (1d) – That we show that we can cooperate internally in XC. I believe that absolutely adds value, that we can manage that.
K4i (1a) –In most cases solve all assignments internally in XC, to show that we are a interdisciplinary company that can solve most assignments.
K6 (4a) – A consultant’s competence outside the core, in order to see the project as a whole.
K8 (1a) – Take care of the surroundings, with the buildings and local persons. And the vulnerable road users, as cyclists. Think as a whole.
K8 (1a) – Clear the operation and service for the future, before construction starts. This have been an issue on a few of the projects.
K8 (1a) – See the wholeness I in the projecting. Include all the parties. If something need to be built down, it often need to build something first, but this cannot be on top of each other.
K8 (5b) – The side/external-consultant need to be coordinated
K8 (5b) – Check and be aware of the construction sites borders. Secure the site for vulnerable road users, and adapt to constant traffic. See all the construction phases, and adapt the plans in order to allow the traffic to run as normal as possible. Relatively often a challenge from the consultant. Especially in urban areas.
K12 (4) – Interdisciplinary coordination is important.