[00:00:00] Interviewer: Yes, okay perfect so um so may I kindly ask you to tell me your name and your occupation?
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Interviewee: my name is Kasper Næss-Schmidt. Kasper Næss-Schmidt. Do you want me to spell that out?
Interviewer: No no no that's fine. It's fine thank you.
Interviewee: My title is Head of Procedures as of Naviair in Copenhagen Airport. I suppose usually when I go to these around tables I have to tell people what I'm doing because I suppose my title doesn't really quite cover what I'm doing uh my main occupation I suppose you say in English is that actually the whole the day-to-day [00:01:00] operation of Naviair is my key area and my operations and all the things that I needed known as we keep running so that is uh new procedures obviously. Uh, but also go to procedures and sometimes these procedures turn out to not be working.
Also. It's it's a development of our existing system, so if somebody turns to me and say Kasper we have this issue with this systems that uh wouldn't it be something else in order to improve the daily operations.
I was probably I would have to consider what the what the pros and then try to figure out a good way to implement if [00:02:00] I and the rest of (inaudible).
So when A-CDM came around obviously that was gonna require some changes to the operations. So I came along so that it quite didn't busts.
Interviewer: Okay? Okay? Okay? All right perfect. Thank you, so how many years have you been working at Copenhagen airport?
Interviewee: Oh, I've been I've been also when I'm not Head of Procedure. I'm a ATC controller from Naviair I've been doing that for a little bit more than 20 years now.
20 yes yeah, so you can figure out the math how long but for the last almost six years, I have been [00:03:00] Head of Procedures.
Interviewer: OK. So for the last six years you've been Head of Procedures. UB hello procedures, okay? So uh could you can you maybe me tell me something about Your Role when it comes to the implementation of A-CDM and maybe
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some history about it, so how is it implemented and your view about it when it was implemented
Interviewee: I quite didn't understand - my what?
Interviewer: About your uh your role when it comes to...
Interviewee: Ah I got it. Um well initially we were I think we were all a bit sceptical about uh the whole I guess the idea behind the A-CDM and the reason for the whole project so so well [00:04:00] initially I think it was just.
Something that was put on us to be part of it by the airport to ask our opinions about personal project but rapidly became apparent that it was not something that was going to go away.
So instead of you know staying a skeptical. I was uh I decided to take it on board and to get involved in order to to make sure that the final product or something that was was uh as beneficial as beneficial for us as possible so my role became.
I guess that's because when we started out in the projects we had to spend. We had a few guys up from EURO [00:05:00] control.
They have this machine with two guys named David. Unfortunately, I forgot that last name, but I suppose I could give you contact if you want to find out that manage. They showed up and was uh they were invited by Naviair. I mean that's our side of the ATC provider. And your company name is Naviair so so we invited them up, and they also had a few guys from the airport finally called correct one of them was was last year sure and I'm I don't really recall effectively our first one anyway. But at least it was like a two, anyway so. We had that day a mini Seminar or something so we were quite well prepared, [00:06:00] once CPH kick started the A-CDM group I suppose you can call us and so so we but we had a pretty good understanding of A-CDM opposed to properly the rest of the people in that work group. So we spent a lot of time in the beginning talking about what was going to happen on the different milestone and stuff like that and that was quite a frustrating time because we at least I already knew exactly what was the idea behind A-CDM was.
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It was and we had sort of explain that over and over again to rest of the stakeholders, the workers so I suppose my my role that is and has always been the [00:07:00] one part of of ACTs the side. That's the official role but I suppose it fairly quickly became explosive balance quickly became a quickly became the guy who understood the operational aspects as well as the technical quite well.
And that's not the exact miniature technical aspects like how each was sort of system booz would transfer its data message from whether more like the person who understood processes going on and then why it's little process was necessary. And as fast as we buried ourselves into that data got to understand these things and I could focus more on the [00:08:00] operational Concepts, but but uh yeah, so it was not something that was pointed out that I had to be the main A-CDM guy for Naviair just sort of came about as a project developed Interviewer: all right all right, so I see so it wasn't really planned it was something that just happened. Yeah?
Interviewee: Yeah, okay
Interviewer: And uh so you're a part of Naviair, which means that uh when we talk about the this A-CDM implementation your role is different than from the other members of Staff at Naviair, does it differ? What you do?
Interviewee: Well the other members of Naviair was mostly uh from my for my group in the tower appren so that was something [00:09:00] from the tower who was the first couple meetings but then rapidly they realized that that the main change was going to happen in the appren area and not for them.
They fairly quickly decided that they were not going to spend a lot of time on that then uh along along for some of the meanings was my colleague in the in Head of Procedures Business for Appren, her name is Bodil Ragn. She was of Air and she participated in some quite meaningful meetings there and my boss of my group, his name is Michael Nikolajsen.
He was there also for some important meetings like when we had meetings with uh with Amadeus the software provider, our systems provider. So when they
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had these bigger meetings for [00:10:00] sometimes. You know we had issues with for instance Amadeus didn't want to put in a support for the third Runway across the runway, initially.
So in order to potentially sort of understand that that we meant we were not going to be working with the system without the third runway so mostly it was me participating in A-CDM meeting. I had tried to consider as much or as many development meetings and sometimes Bodil was and when whenever you know when the big system was about to take place or if we had serious issues that we felt were not being heard I asked for backup from my boss.
Interviewer: Okay.
Interviewee: Or, even the boss of the tower, in some [00:11:00] very rare cases, but mostly that was the structure.
Interviewer: Thank you. Uh so my next question is um do you work in collaboration with management with ground handlers, and whether there is any kind of collaboration involved uh in connection to A-CDM?
Interviewee: Oh well there is not so many such. Not a such a big Corporation from outside directly with the with anybody else but.
But the airport. And that would be the A-CDM coordination who has the same coordinator road. So we talked to them and they talked to the handlers, mostly.
But sometimes we do call the handler directly when they make mistakes for instance if they update the [00:12:00] time a long time after they have called us and they have been waiting in queue for de-icing for instance, but sometimes the handlers will update TOBT anyways which gives major delays for that particular fact when they aren't updating the TOBT.
So then we might call them and just to tell them that if they keep doing this you are going to keep delaying this by until tomorrow or at some point when there's nobody else. And then they realize that they have you know ''I'm making mistakes and stuff'''. So no, it's not something that we do often or directly you
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know, as that is SAS. You know as an A-CDM you know it has an affect on our job. [00:13:00] So it's explaining to them ''when you do this it has this affect on our system, and it might delay flights if you don't update TOBT according to you actually estimated time.
Interviewer: Okay. All right all right I see. So could you say that there is a risk involved in your job on a daily basis?
Interviewee: In my job? Well at the moment risk is a funny thing is that it's not. It's always a little bit dangerous.