The thesis addresses a number of companies based on their differs in characteristics. The companies differ in position in the market, strategy, structure and technological development.
The majority of the interview participants are big, traditional banks, but to gain debt to the thesis it is useful to acquire knowledge and information from other market participants as well. Therefore, the interview study includes a smaller bank, a Fintech company and a consultant house.
The aim of analysing a multitude of various companies is to illustrate the market in the best possible way. The analysis also gives a better depth, in which a variety of actors provide a better insight in both banks’ and TPPs’ perspective. Furthermore, the employees that have been interviewed in each of the companies have different roles, variety in backgrounds and various degrees of experience. This in turn, provides a diversity to the analysis, as well as a variation in mind-set.
Deloitte
Deloitte is a market-leading company providing audit, lawyer services, financial advisory services, risk analysis and consulting services. Deloitte focuses on helping customers realize their ambitions and create a positive difference in society. In this matter, Deloitte has spent a lot of time and resources on how the digital development has a significant impact to how customers perform daily tasks. In addition, Deloitte adress how the banks have a unique opportunity to leverage the growing interest. This makes Deloitte a relevant participant for the analysis. The interview was held at Deloitte’s offices in Oslo on April 3. from 09.30 pm – 10.30 pm and both Elise and Christine participated in the meeting. The employee that was interviewed in Deloitte was Phu Le Duong. Phu Le Duong’s current role is director of
financial services. Earlier in his career, he worked as Senior Consultant, Head of Product and Head of innovation and “future banking” in DNB. Thus, with Phu Le Duong’s experience in both banking and consultancy industry, his participation offers a broad mind-set.
Auka
Auka was nominated as the “Fastest Growing Fintech” by Deloitte Fast 500 EMEA. Auka work with banks and offer their expertise to enable banks to become leaders of technology-driven innovation. The company has a platform that allows for retail banks to offer innovative services and products to business and consumers without the overhead from legacy IT. A Fintech’s perspective gives an insight into what banks can expect from TPPs, which makes Auka highly relevant to the analysis. The interview was held at Mesh in Oslo on April 3. from 11.30 pm – 12.30 pm and both Elise and Christine participated in the meeting. The employee that was interviewed was Martin Braaten Grina. He currently works with user experience lead in Auka. He has previously worked as consultant for Netlight. Martin Braaten Grina has a
long experience within the Fintech industry, in which he offers a different point of view than a banker.
Nordea
Nordea is the largest bank in the Nordic region and one of the largest banks in Europe.
Nordea is also one of the top ten providers of financial services in Europe, measured by market value. It is therefore interesting to see how such a large bank converts to PSD2. The interview was held on Skype on March 26. from 14.00 pm – 14.35 pm and both Christine and Elise participated in the meeting. The employee that was interviewed was Njål Stene, who currently works as Business Developer in Nordea. He has been working in Nordea since he graduated, at the department of Corporate Strategy and Development. Njål Stene provides a good insight into how Nordea operates and what strategy the bank are following in order to prepare themselves for PSD2.
Danske Bank
Danske Bank is the largest bank in Denmark and the third largest bank in Norway. Due to its strong position in Denmark and strong roots in Norway, it is interesting to see how PSD2 will affect the bank's progress. As a desire to be the leading bank in the north, it is beneficial to analyse what strategy the bank is to follow to meet a digital future. The interview was held at Danske Bank’s offices in Copenhagen on April 9. from 4.00 pm – 4.30 pm and both Elise and Christine participated in the meeting. The employee that was interviewed in Danske Bank was Bent Eidem, Head of Business Development. He has a long experience within Danske Bank, both in Denmark and Norway. Thus, Bent Eidem offers unique expertise to how the bank plan to develop and reach future goals. Additionally, further insight into how the bank is working to get ready for PSD2.
DNB
DNB is Norway's largest bank and one of the Nordic region's largest financial groups, offering a complete range of financial services through mobile, online banking, banking and international offices. The bank focuses on creating an easy everyday life for its customers. It is useful to analyse how DNB operates compared to its competitors in the Nordic market, in order to prepare themselves for PSD2. The interview was held over the telephone on April 13.
from 11.00 am – 12.30 am and both Elise and Christine participated in the meeting. The employee that was interviewed in DNB was Christian Løverås. He currently works in open banking with technology (Strategic partnerships/new business) in DNB. He has over 25 years of experience with web, digital technology and digitalization. Combined with his experience within banking, offers a broad perspective on how banks are changing towards a digital future.
Collector Bank
Collector Bank is an innovative digital niche bank offering financial solutions for private and corporate customers. The bank's head office is located in Gothenburg, but also has offices in Stockholm, Helsinki and Oslo. In contrast with the other banks in the interview study,
Collector Bank is a newer, smaller and more digitized bank. It is interesting to see how such a bank is pursuing its strategy in relation to other players in the Nordic market. The interview was held over the telephone on April 16. from 07.00 pm – 08.00 pm and Christine
participated in the meeting. The employee that was interviewed was Henrik Bendiksen Jordal, who is currently working as Client Executive Coordinator at the offices in Oslo. He has worked in Collector Bank since he graduated and offers a good insight into how the bank operates. He works with collaborators and customers, and it is therefore interesting to see how Collector Bank attracts such cooperation.