CAFM in Europe – Quo Vadis ? CAFM in Europe – Quo Vadis ?
Prof. Dr. Michael May
University of Applied Sciences (FHTW) Berlin Competence Centre Facility Management
m.may@fhtw-berlin.de
Dr. Joachim W. Hohmann, CFM Managing Partner
Consultants Circle, Bensheim hohmann@consultants-circle.com
Overview Overview
IT and FM
Computer Aided Facility Management
CAFM – Historical Development
CAFM Market in Europe
Lessons Learned
Perspective
IT in Facility Management IT in Facility Management
Information technology (IT) is a necessary tool,
to handle and automate the huge complexity of Facility Management (FM) and Corporate Real Estate
Management (CREM) processes.
Without IT the challenging goals of FM/CREM cannot be achieved.
The correct approach towards IT use in FM is mission critical.
IT is an enabling technology for FM and CREM.
Computer Aided Facility Management Computer Aided Facility Management
CAFM is the assistance and implementation of FM processes by using state-of-the-art information and
communication technology during the entire lifecycle of the built environment.
CAFM needs up-to-date and relevant formatted data related to FM/CREM processes and objects.
CAFM assists in generating high economic benefits.
CAFM Goals and Systems CAFM Goals and Systems
(cost-) transparency
availability of up-to-date and consistent information
model and control FM processes
avoid redundancy and unnecessary efforts
discover weaknesses, cost drivers and optimization potentials
integrate information, data sources and software applications and generate synergies
make the FMs’ know-how available to the entire organisation
positive business contribution
CAFM Systems CAFM Systems
A CAFM system
is a computer-based, FM/CREM process oriented information system
aims at acquiring, storing, processing, analysing and presenting data occurring during the entire life cycle of the built environment
allows the integration of different IT systems which handle FM relevant data
is a tool for implementing and controlling FM processes efficiently
simple tools for Facilities Planning
first isolated database systems for simple planning and information management tasks
office software for selected text- based FM tasks
CAD systems (alphanum. infor- mation handled as attributes)
CAD systems bidirectional linked with separate database
1960 1965 1970 1975 1980 1985 1990 1995 2000 2005 DB focussed systems with basic graphic functions
Historical development Historical development
functionality modularity integration
Workflow oriented portal-based integration platforms
CAFM-Market in Europe – General Observations CAFM-Market in Europe – General Observations
growing interest in IT tools supporting FM
different views of different players (users, consultants, vendors) in understanding CAFM
uncertainty about the usability and functionality of CAFM
missing transparency (market volume, requirements, ...)
efficient CAFM tools and systems available (number of products differs considerably in different countries)
estimation of < 10.000 active installations in Europe
high business potential, however the market growth is still far behind expectations
strong competition among software vendors
Different Views and Approaches Different Views and Approaches
major differences in the European countries concerning CAFM acceptance, approaches and tools offered
basically three different groups of countries:
focus on flexible FM process modelling and control
integrated processes
integration with related software (e.g. ERP, CAD) C: processes
focus on CAFM features and functionality
more oriented towards single application fields rather than integration (e.g. maintenance)
B: features
visual information management based on drawings
origin: mostly CA(A)D software
main application fields: space management, … A: visual
information
Characteristics Focus
Countries in Different Categories Countries in Different Categories
Netherlands, Scandinavia, U.K., … C: processes
France, Italy, Spain, (USA, Japan), … B: features
Austria, Germany, Hungary, Switzerland, … A: visual
information
Countries Focus
Market trend
2004 Market
volume 2003 (Mio.
EUR) Market
leader
# Products
(vendors ) Orientation
Focus
# CAFM installa-
tions Coun-
try
++
850 Archibus
10 Backoffice +
Frontdesk Features
30.000 USA
o 40
Facility Centre 10
Backoffice + Frontdesk Processes
3.000 GB
++
10 Planon
5 Frontdesk
Processes 1.200
NL
+ 50
Aperture 15
Backoffice + Frontdesk Features
1.500 JP
++
1 ArchiFM
2 Backoffice
visual inf.
40 HU
+ 2
FAMA 5
Backoffice visual inf.
30 E
o 1
Archibus 5
Backoffice Features
20 DK
+ 4
? 10
Backoffice visual inf.
100 CH
o 3
Aperture 10
Backoffice visual inf.
100 A
o 35
? 50
Backoffice visual inf.
1.500 D
Overview CAFM Market Overview CAFM Market
based on a study by
CAFM-Market - Strengths and Weaknesses CAFM-Market - Strengths and Weaknesses
planning-to-implementation period often increasing number of successful CAFM
systems often too complex and not easy to handle
sophisticated technologies for data acquisition and update available
unknown cost-benefits ratio (ROI) increasing know-how of customers
CAFM considered to be (just) a purchase of an off-the-shelf software package
variety of consultancy offerings
information kept in CAFM systems often not accessible company-wide
proven software packages available
lack of commitment and understanding of CAFM benefits by top management
great variety of CAFM tools
partly inadequate know-how in the FM/CREM community
increasing acceptance and understanding of IT in FM/CREM
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Lessons Learned Lessons Learned
involve management and employees at an early stage
analyse and document the relevant FM processes
identify the most important gaps, weaknesses and ROI drivers
define the relevant CAFM application areas (with priorities)
integrate FM processes and software
chose the proper implementation strategy (rapid prototyping vs. big bang)
define a pilot project, ensuring tangible results within a short period of time (< 6 months)
clarify the necessary information base
chose the proper data acquisition and update technology
Lessons Learned Lessons Learned
make use of test installations
carry out system test/benchmark (evaluate ease of usability, customisation, performance, interfaces, ...)
set up an effective structure to ensure clear communication between customer, vendor/supplier and external consultant
insist on quality documentation manuals, help systems, support services, and learning material
ensure widespread availability of FM data and applications
make use of external assistance (only if useful or necessary)
question the financial stability of vendors and future orientation of their technology
CAFM in the Future CAFM in the Future
growing FM/CREM acceptance and know-how in Europe
CAFM becomes a prerequisite for successful FM and a standard enabling technology
availability of widely accepted standard procedures and guidelines
CAFM systems become integration platforms
(e.g. CAFM – ERP – CAD – building automation)
interoperability with related application areas (e.g. middleware, Web-browser)
distributed information management (e.g. datawarehouse)
strict object- and process orientation
further development towards intelligent simulation- and optimisation tools
CAFM in the Future CAFM in the Future
(CA)FM-oriented building/property planning
standard interfaces for FM data model exchange (CAFM systems become „interchangeable“)
more efficient technologies for data acquisition and update
growing importance of service, usability and openness
new service models will be widely accepted (e.g. ASP, outsourcing)
CAFM goes mobile (new mobile technologies to be integrated)
EAI (Enterprise Application Integration) becomes a standard in large scale CAFM implementations
